The President of the Republic, Nana Addo Dankwa Akufo-Addo launches the The National Public Sector Reform Strategy (NPSRS) 2018-2023








I am grateful for the opportunity to be here this morning to deliver this address, at the launch of the National Public Sector Reform Strategy (NPSRS), 2018-2023, on the theme “Delivering for Citizens and Private Sector”. Let me at the outset commend warmly the efforts of the Senior Minister, that model of competence, Yaw Osafo Maafo, for the brilliance of this strategy, which, I am confident, will yield positive results for our country.


 When Ghana attained independence in 1957, an efficient public service, the envy of many in the Region, was bequeathed to our nation. It has, over the years, contributed its quota to our development and progress. In spite of its modest achievements, the Ghanaian people, in recent years, have expressed dissatisfaction with the systems of service delivery in the public sector. Whether it is about absenteeism or lateness, incompetence or corruption, the public sector is, today, unhappily, not seen in good light. Successive Governments have, thus, undertaken various forms of reforms, including diverse structural and systematic projects and programmes, geared towards improving the performance of the public sector. Unfortunately, they have not helped very much. In other words, the requisite level of performance of the public sector has still not been attained.


That is why my administration has begun this process that, hopefully, will lead to the creation of a new public service that is fit-for-purpose, which will help guarantee the delivery of high quality services for the Ghanaian people and the private sector. Like the theme connotes, the targeting of the private sector flows from the profound conviction that a vibrant, vigorous private sector represents a major tool for the socio-economic transformation of a country.


Ladies and gentlemen, the 2018 to 2023 NSPRS, which l am launching today, will review and modernise the current structures, systems, processes and internal management functions of the public sector, to support government’s development priorities. It will also help create the conditions necessary for the private sector to thrive, and, thereby, create employment opportunities for the youth, all within the context of our overall vision of a Ghana Beyond Aid.


A major goal of the Reform is to strengthen the human resource capacity of the public sector to improve its delivery. To this end, public sector training institutions will be resourced to help develop the requisite skills and knowledge needed for the delivery of modern services. The process will also enhance the ethical foundation of the public sector and, in addition, introduce change management initiatives to deal with apathy, resistance and reform fatigue, which have been the bane of previous attempts at reform.


International best practice in the public sector requires that there is a robust regulatory framework to define and shape the nature of work and service delivery to the citizenry and private sector. Accordingly, appropriate measures to review, streamline, revamp and regulate the implementation of the Client Service Units (CSU) and Client Service Charters (CSC) will be undertaken, by prescribing a uniform format and standards. To attach importance to this management tool, which has made considerable impact in other jurisdictions, it is intended that the CSU and CSC will be launched before the end of the year, to ensure its adoption, with the required modifications, by all Metropolitan, Municipal and District Assemblies (MMDAs).


Ladies and gentlemen, modernised and improved working conditions are key to increasing productivity in the public service. There is going to be a systematic review of public sector compensation in its entirety, with the institution of a suitable performance-based reward system to help guarantee increased productivity. The review will pursue opportunities for upgrading office space, and provide the necessary tools and equipment to improve the work environment within the Service. Additionally, a central assets and inventory check system to take stock of all physical assets in the public service will be established. Furthermore, a culture of maintenance of public assets and property must be revived and adhered to.


Other areas of concern, in Government’s pursuance of reforms in the public sector, will be strengthening the local government structures and the digitization of public sector services and systems. The intention is bring governance closer to the people, and identify local economic development initiatives to provide opportunities for job and wealth creation at the local level. It would also focus on high level activities aimed at transforming and mainstreaming ICT in government agencies. Apart from this, it would ensure the establishment of an electronic records management system for Ministries, Departments and Agencies (MDAs), and the MMDAs. Ultimately, the public sector will go paperless, and reduce drastically the interface that currently exists between citizens and public servants in the provision of services.


I want to assure you that this reform strategy will not suffer the same fate as past ones. Matters relating to policy formulation and implementation, monitoring and evaluation, reporting and accountability, have been well factored into this strategy to ensure its smooth take off. Under the day-to-day supervision of the Senior Minister, and with Government ensuring the availability of resources for the implementation of this reform strategy, I am confident that the National Public Sector Reform Strategy will be a great success.


Meanwhile, a robust communication team will be established within the Office of the Senior Minister to support the coordination of the scheme through strategic engagement with private sector, public agencies, public servants, and civil society. A website has been dedicated to this scheme, and is now online to provide adequate information on the Strategy for the benefit of the Ghanaian people.


Ladies and gentlemen, ambitious as these may sound, Government aims to complete the adjoining programmes of this Strategy shortly, through a diligently coordinated implementation process, involving every one. To this end, I urge all MDAs to identify their roles, programmes and activities within this scheme, and draw their budgets in accordance with their activities so that they will have the funds to ensure continuity of the reforms.  


I wish to express government’s appreciation to the World Bank and the African Development Bank for their support and advice throughout the preparation of the strategy document, and the laying of the foundation for the take-off of these reforms.


To members of the public service, I urge you to embrace these reforms, for they represent effective means for the creation of a public service that will deliver for the citizenry and the private sector. An efficient public service will help realise our vision of a self-reliant, prosperous Ghana. It should serve as the impetus for re-shaping our country and charting a new path of growth and development in freedom, which will help deliver a dignified, prosperous standard of life to the Ghanaian people.


So, ladies and gentlemen, on behalf of Government and the people of Ghana, I declare the National Public Sector Reform Strategy, 2018-2023, duly launched.


May God bless us all and our homeland Ghana, and make her great and strong.


Thank you for your attention.







Mr Alhassan Azong, Minister of State at the Presidency responsible for Public Sector Reform, on Thursday launched the Africa Union Public Service Day celebration in Accra.

The celebration, which will start from Monday June 17, to Sunday June 23, is on the theme: “Africa Public Service in the age of open government: Giving voice to citizens”.

Mr Azong said the Africa Public Service Day has its roots in the declaration of the first Pan African conference of Ministers of Public Service held in Morocco in 1994 and it is being celebrated by the Africa Union on June 23 of every year.

He said the celebration of the day is aimed at creating avenues for the exchange of experiences, innovations, ideas and good practices in governance and public administration while enhancing professionalism and motivating public servants to promote innovation in the public service.

According to Mr Azong, the celebration also sought to reward excellence and innovative practices in public service, raised the image of the service and enhance trust in government.

“The celebration this year will therefore help to explore, share knowledge and experience about the new innovations, policies and practices for rejuvenating public administration and efficient service delivery of public services for all societies in Africa,” he said.

Some of the programmes lined-up for the celebration include the opening ceremony by President John Dramani Mahama, exhibition by both public and private sector from Ghana and other African countries.

There will also be plenary sessions with speakers from the African continent to discuss several topics like access to information in the public service and enhancing accountability, transparency and integrity in public service in Africa.

The foreign dignitaries would also be visiting some of Ghana’s tourist sites like the Cape Coast Castle and the Kakum National Park.

There will also be a health walk, health screening for all participants as well as awards for the winners of the All Africa Public Service Innovation during the closing ceremony. - See more at: