What We Do


  • To increase responsiveness, public trust and confidence in Government
  • To facilitate improvement in accessibility to and satisfaction with public services
  • To enhance efficiency and effectiveness in delivery of services to the public
  • To enhance compliance with existing regulations and laws in public service delivery
  • To contribute to the creation of an enabling environment for sustainable economic growth and development
  • To entrench a culture of accountability, transparency and ethics in public service management and service delivery
  • To promote innovation and creativity in the public sector

The detailed role of the PSR Secretariat is outlined below:

  • Review reform proposals for Cabinet consideration by assisting MDAs and CMAs to identify, coordinate and resolve the implementation of all reform interventions and all system-wide capacity development programs;
  • Serve as a research resource on all areas of public sector reform;
  • Support the monitoring and evaluation of reform efforts taking place in each institution (together with the Implementing Agency, set and monitor performance standards for each reform intervention);
  • Identify, coordinate and resolve the implementation of all system wide capacity development and reform programmes;
  • Facilitate the process of securing funding for reforms (assist reformers to access and use financial resources effectively and efficiently);
  • Maintain effective relationships with various working groups, committees, task forces, undertaking activities relevant to PSR (e.g. Policy Unit at the Office of the President, NDPC’s Cross Sectoral Planning Groups, Judicial Sector Reform Secretariat, Private Sector Oversight Committee, etc.);
  • Develop and monitor MDA-DP reform cooperation guidelines; coordinate and facilitate a more active dialogue between GoG and DPs, in terms of direction of change, impact of reform, resources mobilized and enhanced efficiency;
  • Secure and arrange for technical support on public sector reform (provide functional area technical back-stopping to the various reform areas);
  • Support effective communication on all aspects of public sector reform;
  • Serve as a clearing house for PSR information;
  • Provide technical advice to the various reform teams as and when required;
  • Establish and manage the PSR Knowledge Centre (to consolidate learning, to share good practices, to provide information on the reform process, lessons learnt and successes, to the various stakeholders involved in the reform initiative);
  • Prepare annual public sector reform progress report; and
  • Facilitate review of progress jointly with the Development Partners.

The Secretariat will have the following functional/reform divisions and units:



(i)                 Strategy/Planning

(ii)               Research/Statistics

(iii)             ICT/MIS

(iv)             Special projects

(v)               DPs Modus Operandi/Liaison

(vi)             Library Services/Documentation and Knowledge Centre: This is a public sector knowledge centre, as one of the core facilitating initiatives of the Secretariat, established as a library and resourced through regular update and provision of on-line access to all MDAs/MMDAs for any purposes linked to public sector reform. It facilitates knowledge building and knowledge sharing.




(i)                 MDAs/MMDAs Reform Coordination: restructuring/re-organization of the administrative setup of the Government machinery; regularly reviewing agencies to assess institutional effectiveness; conducting capability reviews to assess strategy, leadership, workforce capability, delivery and organizational effectiveness

(ii)               M&E: evaluates the overall performance of the project, its individual components and project activities; provides regular reports on project issues and progress

(iii)             Service Delivery Improvement: ensures that public services are better integrated and more appropriate to citizens’ life experiences and needs; conducts evaluations of how services are delivered from the citizens’ perspective; pursues new and aligned technological solutions; develops better models for partnering with civil society and private sector; reviews agency processes and operations to reduce regulatory burden on businesses; conducts citizen surveys to collect feedback on on citizens’ satisfaction with public service delivery

(iv)             Project Management: ensures the timely identification and resolution of project execution issues and the optimal application of successful improvement measures


  1. 3.      PROCUREMENT SERVICES DIVISION: provides top class advice; disseminates procurement practices to staff and clients (IAs), keeps abreast with the latest developments and trends in public procurement; identifies and increases the use of good practices in the area of public procurement; ensures the timely and appropriate procurement of all technical assistance, equipment, training and related services required for the successful execution of the project
  1. 4.      ADMINISTRATION DIVISION: facilitates the operational activities of the PSR Secretariat by ensuring that its human resources and facilities are properly managed and that staffing policies, rules and regulations are adhered to; provides administrative support services and other logistics support


(i)                 HRM

(ii)               General Administration/Facilities

(iii)             Inventory Management/Assets

(iv)             Registry

(v)               Customer Care Services

(vi)             Office and Administration Supplies

(vii)           Transport

  • provides leadership in the areas of financial policy, planning, governance and management; provides organizational oversight, monitoring and reporting of resource utilization, ensuring compliance with internal controls and the mitigation of risk at country level
  • ensures accurate accounting and tracking of receipts and expenditures (keeps and maintains project accounts), appropriate internal controls and oversight, and effective, efficient and transparent financial management and accountability for resources
  • provides quality assurance and oversight of budgeting, fund transfers, work planning, management of financial and fixed assets, field support and travel, and is responsible for performance monitoring and reporting on resource management and fund utilization
  • responsible for the overall direction and coordination of GoG and DP financial and accounting operations and ensuring proper use of the Secretariat’s financial resources in compliance with the applicable rules and regulations
  • works with other divisions in the development and implementation of policies, processes, procedures and infrastructure to improve the management of resources


(i)                 Management Accounting

(ii)               Treasury Services

(iii)             Internal Audit

(iv)             Management of Donor Funds/Grants


  1. 6.      COMMUNICATION DIVISION: creation and delivery of news and other information to both the internal and external audience, including press releases, newsletters, journals, website; media relations; media events planning and coordination including press conferences, informational meetings, radio and TV broadcasts 


(i)                 Public Relations/Protocol

(ii)               Internal Communication

(iii)             Liaison and Stakeholder Relations

(iv)             Publications